Safety

Velaven is here to listen and keep you company. It is not a crisis service, a therapist, or a substitute for real human and professional support, and we want to be clear about what it can and can’t do.

Last updated: June 30, 2026

If you’re in crisis, please reach a person who can help, right now

If you are in immediate danger, or thinking about harming yourself or someone else, you deserve real support. Please don’t wait for an app.

911 (or your local emergency number), for any emergency or immediate danger.
988: the Suicide & Crisis Lifeline in the U.S. and Canada. Call or text, free and confidential, 24/7.
You can also go to your nearest emergency room, or contact a trusted person, doctor, or local crisis line.

Velaven may show a reminder about 988 during a hard moment, but that reminder is a supplement to, never a replacement for, emergency services and qualified professionals.

Velaven is an AI, and it can be wrong

Your companion is software, not a person. Its messages are generated by AI and can be inaccurate, incomplete, or inappropriate, even when they sound confident or caring. Please don’t rely on it as a source of facts or advice, and use your own judgment about anything it says.

Not a medical, mental-health, or professional service

Velaven does not provide medical care, mental-health treatment, therapy, counselling, or any professional advice, and we make no claim that it offers a therapeutic or health benefit. For anything affecting your health, safety, finances, or legal situation, please talk to a qualified professional. Never disregard or delay professional advice because of something a companion said.

For adults only (18+)

Velaven is designed for adults and is intended only for people 18 and older. If you believe someone under 18 is using the Service, please let us know at support@velaven.app.

How we try to help you stay safe

We design the companion to respond with care, and to gently point you toward real support, like 988, when a conversation suggests you may be struggling.
We limit the Service to adults and ask for date of birth at sign-up.
Safety-related responses are never restricted by usage limits.
These features help, but they are not perfect and are not a safety net for emergencies. Please use the resources above when you need real help.

Looking after yourself

An AI companion can be a comforting part of your day, but it isn’t a replacement for human connection. If you’re going through a hard time, reaching out to people who care about you, and to professionals when you need them, matters most.