These Terms of Service (the “Terms”) are a binding agreement between you and Velaven, a business based in Ontario, Canada (“we,” “us”). They govern your access to and use of the Velaven mobile application, websites, and related services (together, the “Service”). By creating an account, or by accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
The Service is intended only for individuals who are at least 18 years old. By using the Service, you represent and warrant that you are 18 or older, that you have the legal capacity to enter into these Terms, and that you are not barred from using the Service under any applicable law. We may refuse, suspend, or terminate access if we believe a user is under 18. We do not knowingly permit anyone under 18 to use the Service, and we ask DOB at signup to enforce this; access is determined by the date of birth you provide.
Velaven provides an artificial-intelligence companion you can chat with for companionship, conversation, reflection, and entertainment. Your companion is software, not a human being. Its messages are generated by AI models operated by us and by third-party AI providers.
You acknowledge and agree that:
Velaven is not a healthcare, medical, mental-health, therapeutic, counselling, legal, or financial service, and is not a medical device. The Service is not a substitute for professional care or for advice from a qualified professional. We make no claim, representation, or guarantee that the Service provides any therapeutic, medical, psychological, or health benefit. Nothing the companion says is professional advice. Always seek the advice of a qualified professional for any medical, mental-health, legal, financial, or other professional matter, and never disregard or delay seeking it because of something you read in the Service.
The Service is not designed for, and must not be used for, emergencies or crises. If you think you may have a medical or mental-health emergency, or if you are in immediate danger, call 911 (or your local emergency number) or go to the nearest emergency room. If you are experiencing a mental-health crisis, having thoughts of suicide or self-harm, or feel you may be a danger to yourself or others, contact a crisis line such as 988 (the Suicide & Crisis Lifeline in the U.S. and Canada) and seek immediate help from a qualified professional or emergency services. The Service’s safety features (including reminders about 988) are a convenience and a supplement to, never a replacement for, professional and emergency help. See our Safety page.
Your use of the Service is at your sole risk. AI companions can feel personal, and some people may form an emotional attachment. You understand that the companion is an AI, that interactions are not a substitute for human relationships or professional support, and that you are responsible for your own wellbeing and decisions. To the fullest extent permitted by law, you assume all risks associated with using the Service, including any reliance on, or emotional response to, the companion’s output.
You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account. One account per person; do not share, sell, or transfer your account. Notify us promptly of any unauthorized use.
Velaven offers a free trial and paid subscription plans. Subscriptions are sold and billed through the app store you downloaded Velaven from (the Apple App Store or Google Play); your purchase is also subject to that store’s terms. Subscriptions automatically renew at the then-current price for the chosen period unless you cancel at least 24 hours before the end of the current period. You can manage or cancel your subscription, and view renewal dates, in your App Store or Google Play account settings.
Because billing is handled by the app store, refunds are governed by that store’s policies (Apple or Google); we generally cannot issue refunds directly. Except where required by law, payments are non-refundable and there are no refunds or credits for partially used periods.
To keep the Service sustainable and available for everyone, no plan provides unlimited use. All plans are subject to a fair-use policy: we may apply reasonable limits on usage (for example, daily message volume or rate), may vary response speed or the underlying AI model, and may take other reasonable measures to manage capacity and prevent abuse or excessive automated use. We aim to keep these measures unobtrusive for ordinary use. Safety-related interactions are never limited by usage caps.
Our costs depend on third parties (including AI providers and app-store fees) whose prices we do not control. We may change our prices, plans, trial terms, and features at any time. For existing subscribers, price changes apply on renewal and, where required, with the notice and consent that the app store’s system and applicable law require. If you do not accept a price change, you may cancel before it takes effect.
You agree not to, and not to attempt to or help others to:
We may investigate and take appropriate action, including removing content, and suspending or terminating accounts, for any violation, and we may report unlawful activity to law enforcement.
“Your Content” means the messages, profile details, companion settings, and other information you provide. As between you and us, you keep ownership of Your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display, and create derived data from Your Content solely to operate, provide, secure, support, and improve the Service for you, including sending your messages to our AI providers to generate responses, maintaining your companion’s memory, and generating summaries and safety signals as described in our Privacy Policy. We do not use the content of your conversations to advertise or market to you, and we do not sell it. This licence ends when Your Content is deleted, except for backups and as needed to comply with law (see the Privacy Policy for retention).
You are responsible for Your Content and represent that you have the right to provide it. We do not pre-screen content, but we may review, refuse, or remove content at our discretion, including for safety.
To keep the Service safe and lawful, conversations may be processed by automated systems and, where appropriate, reviewed by authorized personnel, for example, to detect possible crises, to enforce these Terms, to prevent abuse, or to comply with law. We keep a limited, protected record when our systems detect a possible crisis (see the Privacy Policy). This monitoring is for safety and legal compliance and does not make us responsible for the content of conversations.
The Service, including its software, design, branding, “Velaven” name and logo, and all related intellectual property, is owned by us or our licensors and is protected by law. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own personal, non-commercial use under these Terms. All rights not expressly granted are reserved.
You may stop using the Service and delete your account at any time in the app. We may suspend or terminate your access, with or without notice, if you violate these Terms, to protect the Service or other users (including safety reasons such as a disclosure that a user is a minor), to comply with law, or if your account is inactive. We may also delete long-inactive accounts and their data as described in the Privacy Policy. Sections that by their nature should survive termination (including Sections 3–6 and 9–18) survive.
We are improving the Service and may modify, suspend, or discontinue any part of it (including features or a companion’s behavior) at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation, except as required by law.
The Service and all AI output are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage. We do not warrant that the Service will be uninterrupted, secure, error-free, or that AI output will be accurate, reliable, appropriate, or suitable for any purpose. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
To the fullest extent permitted by law, in no event will Velaven or its directors, officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, or for any emotional distress, arising out of or relating to your use of (or inability to use) the Service or any AI output, even if advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) CAD $100.
Nothing in these Terms limits liability that cannot be limited under applicable law (for example, certain liability for fraud, or for death or personal injury caused by negligence where the law does not allow it to be excluded). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Velaven and its directors, officers, employees, and suppliers from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your Content, your use or misuse of the Service, or your violation of these Terms or of any law or third-party right.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.
Subject to the arbitration provisions below where they validly apply, you and we submit to the non-exclusive jurisdiction of the courts of Ontario. Nothing in this Section limits any non-waivable right you may have under applicable consumer-protection law, including, for residents of Ontario or elsewhere in Canada, any right to commence or participate in a court action or class proceeding, or any right that consumer-protection law makes it unlawful to waive. To the extent applicable law prohibits mandatory arbitration or a class-action waiver for you as a consumer, the arbitration agreement and class-action waiver below do not apply to you, and disputes may be brought in the courts of Ontario.
If you are a resident of the United States, then to the fullest extent permitted by law, you and Velaven agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved exclusively by final and binding individual arbitration, rather than in court, administered by the American Arbitration Association under its Consumer Arbitration Rules. You and Velaven waive the right to a trial by jury and the right to participate in a class, collective, or representative action; claims may be brought only in an individual capacity. The Federal Arbitration Act governs the interpretation and enforcement of this provision. You may opt out of this arbitration agreement by emailing support@velaven.app within 30 days of first accepting these Terms; an opt-out will not affect any other part of these Terms. Either party may bring an individual claim in small-claims court if it qualifies. Nothing here prevents either party from seeking injunctive relief for intellectual-property misuse.
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, in the app or by email) and update the “Last updated” date. Changes take effect when posted unless stated otherwise; by continuing to use the Service after changes take effect, you accept the updated Terms.
These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remain in effect and the unenforceable part is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Notices to you may be given in the app or by email. Questions? Contact support@velaven.app.